Privacy Policy

1. Introduction

This Privacy Policy explains how Cruise Asia ("we", "us", "our") handles personal information collected through our website, enquiry forms, WhatsApp and email channels, and in the course of providing travel, tourism, Hajj and Umrah services. By using our website or submitting an enquiry, you confirm that you have read and understood this policy.

2. Who we are

Cruise Asia is a travel, tourism, Hajj and Umrah brand operating across Malaysia and Saudi Arabia. We are registered under Tourism License No. 73103265 and Commercial Registration No. 7013641712. Our offices are located at Level 28, GTower, Jln Tun Razak, 50450 Kuala Lumpur, Malaysia, and at Al-Ruwais, Office No. 201, 2nd Floor, Rawan Plaza, Al Andalus Street, Jeddah 23213, Saudi Arabia.

3. Information we collect

We collect information that you provide to us directly, including:

• Your name, email address, telephone or WhatsApp number and, where relevant, your organisation and job title.
• The content of your enquiry, including travel dates, destinations, group size and special requirements.
• Information required to arrange travel services, such as passenger names, passport details and travel document information where you instruct us to make a booking.
• Correspondence between you and our team.

We also receive limited technical information automatically when you visit the website, such as the pages you view and the type of device you use. This is described further in our Cookie Policy.

4. How we use your information

We use personal information to respond to enquiries, prepare quotations, arrange and coordinate travel and pilgrimage services, communicate about your booking, meet legal and regulatory obligations, and improve the services and website content we provide.

5. Legal basis and consent

We process personal information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, or on the basis of our legitimate interests in operating and promoting our services. Where consent is required, we will ask for it clearly and you may withdraw it at any time.

6. Sharing your information

To deliver travel and pilgrimage services we may share necessary details with airlines, hotels, ground transport providers, visa processing partners and other suppliers involved in your itinerary. We may also share information with professional advisers, technology providers who support our operations, and public authorities where we are required to do so by law. We do not sell personal information.

7. International transfers

Because we operate across Malaysia and Saudi Arabia, your information may be transferred to and processed in countries outside the country in which you provided it. Where we do so, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

8. Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, including any period required by law, accountancy or regulatory obligations. Enquiry records are generally retained for up to three years, and booking records for the period required by applicable travel and financial regulations.

9. Your rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to certain processing, and to request a portable copy. To exercise any of these rights, contact us using the details below.

10. Cookies

Our website uses a small number of cookies and similar technologies to make the site work and to understand how visitors use it. Full details are set out in our Cookie Policy.

11. Security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children

Our services are arranged for adults. Where a booking includes minors, their details are provided by a parent or guardian, and we handle that information only for the purpose of arranging travel.

13. Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page is the current version, and the date at the top indicates when it was last reviewed.

14. Contact us

For any question about this policy or your personal information, contact us at samy@thecruisetravels.com or call / WhatsApp +60 11-2130 0355.